| PURCHASE
PLAN |
MICRO |
STANDARD |
PROFESSIONAL |
ENTERPRISE |
| Monthly Price |
Rs
1500 |
Rs
3000 |
Rs
5000 |
Rs
15000 |
| No. of simultaneous Agents |
3 |
5 |
7 |
10 |
| No. of Departments |
--- |
2 |
5 |
Unlimited |
| Secure SSL based Chat |
--- |
--- |
Yes |
Yes |
| Detailed Reporting and Statistics |
--- |
--- |
--- |
Yes |
| Private Labeling |
--- |
Yes |
Yes |
Yes |
|
Chat
Features |
||||
| Multiple Simultaneous Agents |
Yes |
Yes |
Yes |
Yes |
| Intelligent Chat Distribution |
Yes |
Yes |
Yes |
Yes |
| Agent to Agent transfer |
Yes |
Yes |
Yes |
Yes |
| Operator to Operator chat |
Yes |
Yes |
Yes |
Yes |
| Windows-based agent interface |
Yes |
Yes |
Yes |
Yes |
| Ability to accept / reject incoming chat requests |
Yes |
Yes |
Yes |
Yes |
| Unlimited Simultaneous chats |
Yes |
Yes |
Yes |
Yes |
| Canned Response Manager |
Yes |
Yes |
Yes |
Yes |
| Push Images, Links, Pages, Proactive Messages |
Yes |
Yes |
Yes |
Yes |
| Ability to chat in multiple languages |
Yes |
Yes |
Yes |
Yes |
| Emotions |
Yes |
Yes |
Yes |
Yes |
| Leave a message when offline |
Yes |
Yes |
Yes |
Yes |
|
Chat
Initiation |
||||
| Visitor initiated Chat from Website / Email |
Yes |
Yes |
Yes |
Yes |
| Invite Visitor to Chat |
Yes |
Yes |
Yes |
Yes |
| Force Chat |
Yes |
Yes |
Yes |
Yes |
|
Monitoring |
||||
| Real-Time Site Activity Monitor |
Yes |
Yes |
Yes |
Yes |
| Monitor 1000's of visitors simultaneously |
Yes |
Yes |
Yes |
Yes |
| Visitor History |
Yes |
Yes |
Yes |
Yes |
| Visitor Browser Type, Country, Browsing history |
Yes |
Yes |
Yes |
Yes |
| Visitor Time spent per page |
Yes |
Yes |
Yes |
Yes |
|
Branding
& Customization Features |
||||
| Visitor's chat window fully customizable |
Yes |
Yes |
Yes |
Yes |
| Chat Button/Icons fully customizable |
Yes |
Yes |
Yes |
Yes |
| Fonts, Colours and Font Style |
Yes |
Yes |
Yes |
Yes |
|
Reporting
and Analysis |
||||
| Chat Satisfaction Survey |
Yes |
Yes |
Yes |
Yes |
| Retrieve/Search Chat Transcripts |
Yes |
Yes |
Yes |
Yes |
| Detailed Reporting and Statistics |
Yes |
Yes |
Yes |
Yes |